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Rasegame

Delete your account

Adventure Istanbul is published by Rasegame. This page explains how to delete your Adventure Istanbul account and what happens to your data.

Delete it in the app

This is the fastest way, and it works for guest and registered accounts.

  1. Open Adventure Istanbul.
  2. Tap your avatar at the top left of the game screen to open Profile.
  3. Tap Delete Account.
  4. Confirm. A guest account asks for a tap to confirm; a registered account asks for its password.

Deletion happens right away and cannot be undone.

Cannot open the app?

Email [email protected] from the address your account uses, with the subject Delete my account. We may ask you to confirm that the account is yours, and we will delete it within 30 days of a verified request.

A guest account is not linked to an email address, so we can only delete it from inside the app.

What we delete

  • Your account: email address, profile name, sign-in methods (password, Apple or Google link) and active sessions.
  • Your game: progress, balance, diamonds, products, managers, daily rewards and cooldowns, including the copy we keep in fast storage while you play.
  • Your league data: your standings and results. You disappear from the board.
  • Scheduled notifications we had queued for you.
  • Staff records that name your account, such as support or audit entries.

What we may keep, and for how long

  • Purchase records. If you subscribed to the Sultan Club, Google Play and our payment processor, RevenueCat, keep limited financial and subscription records. They are kept for as long as the law and the store's own rules require, and we cannot delete the store's copy.
  • Security and session logs. These are kept for a limited period, as described in section 8 of our Privacy Policy.
  • Data Google collected through ads. Google AdMob handles the data it collects on your device under Google's own privacy policy. You can reset your advertising ID in your Android settings.

Less than a full deletion

We do not offer a partial deletion of an account, but you can change what is shown or sent without deleting it:

  • Show my name in the league can be switched off in your Profile or on the league page; your league nickname is then shown instead.
  • Push notifications can be switched off in your Profile.

Hesabınızı silme (Türkçe özet)

Adventure Istanbul hesabınızı uygulamadan silebilirsiniz: Profil → Delete Account. Profile, oyun ekranının sol üstündeki avatarınızla ulaşırsınız. Silme hemen yapılır ve geri alınamaz.

Uygulamayı açamıyorsanız hesabınızın e-posta adresinden [email protected] adresine "Delete my account" konulu bir e-posta gönderin. Doğrulanmış bir talebi 30 gün içinde sonuçlandırırız. Misafir hesapların e-posta adresi olmadığı için yalnızca uygulama içinden silinebilir.

Silinenler: hesap bilgileriniz (e-posta, profil adı, giriş yöntemleri, oturumlar), oyun verileriniz, lig sıralamanız ve sonuçlarınız, size ait bekleyen bildirimler ve hesabınızı anan yönetim kayıtları. Saklanabilenler: aboneliğiniz varsa Google Play ve RevenueCat'in yasal olarak tutması gereken mali ve abonelik kayıtları, güvenlik ve oturum günlükleri (sınırlı süre, Gizlilik Politikası 8. bölüm) ve Google AdMob'un reklamlar için topladığı veriler (Google'ın kendi politikası kapsamında).

Hesabı silmeden kısmi silme sunmuyoruz. Ancak ligde adınızı göstermeyi ve bildirimleri Profil'den kapatabilirsiniz.

Published by Rasegame. Creators: Mehmet Rauf Oğuz and Selin Özdem.